Health and wellness is a hot topic in hospitality right now. Because wellness innovation in hospitality is seemly just starting out, there’s so much more science, integration, and bold new ideas yet to surface.Read more
The hospitality industry focuses heavily on face-to-face communication. However, the digital revolution has now forever changed almost every aspect of our world — perhaps none more so than customer service.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2019/08/omichanel.jpeg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2019-09-11 15:04:282019-09-11 15:04:28USING OMNICHANNEL CUSTOMER SERVICE IN HOSPITALITY
Even in times where traditional brick and mortar shops are facing increasing competition from online shops, the real-world shopping experience is still relevant. Artificial intelligence (AI) is now being used to chart a customer experience journey that fits the demanding expectations of retail consumers.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2019/09/ai.jpeg6181030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2019-09-06 16:38:052019-09-06 16:38:09FOUR WAYS AI IMPROVES THE CUSTOMER EXPERIENCE IN RETAIL
The race to own customer experience is on! Customer experience research (CXR) is the process of collecting data regarding the experience customers have with a company. As straightforward as it may sound, CXR is a complex equation that goes as deep as the data will allow.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2019/08/loop.jpeg7301030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2019-08-29 12:47:362019-08-29 15:50:44THE TRUE VALUE OF CUSTOMER EXPERIENCE RESEARCH
Bad customer service is costing businesses BILLIONS. $537 billion to be precise, according to Vision Critical. With today’s technology when a bad interaction is shared in an instant, businesses cannot afford a negative customer experience. Read more
Since the Wright brothers first flew Kitty Hawk in 1903, airplanes have come a long way. However, despite the many advantages of air travel, customer service is one of the few things airlines are rapidly tarnishing their reputation over.Read more
https://www.bareinternational.eu/wp-content/uploads/sites/6/2019/08/airline.jpeg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2019-08-14 21:13:592019-08-14 21:13:59IMPROVING CUSTOMER EXPERIENCE IN THE AIRLINE INDUSTRY
https://www.bareinternational.eu/wp-content/uploads/sites/6/2019/08/cxr.jpeg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2019-08-05 14:28:232019-08-05 14:30:04THE POWER OF CUSTOMER EXPERIENCE RESEARCH (CXR)
https://www.bareinternational.eu/wp-content/uploads/sites/6/2019/08/Customer-experience-concept-1030x430.jpeg4301030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2019-08-01 14:59:012019-08-02 11:30:35HOW TO CREATE A GREAT CUSTOMER EXPERIENCE STRATEGY
In the hospitality space, customer experience is everything. And in 2019 the increasing standard of living, high disposable income and a hunger for perfection has given the luxury hotel industry a list of high expectations to be met.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2019/06/hospitality.jpeg321845Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2019-06-27 12:19:382019-06-27 16:35:39THE DIGITAL TRANSFORMATION IN LUXURY HOSPITALITY
WELLNESS & HOSPITALITY. WHERE NEXT?
Health and wellness is a hot topic in hospitality right now. Because wellness innovation in hospitality is seemly just starting out, there’s so much more science, integration, and bold new ideas yet to surface. Read more
USING OMNICHANNEL CUSTOMER SERVICE IN HOSPITALITY
The hospitality industry focuses heavily on face-to-face communication. However, the digital revolution has now forever changed almost every aspect of our world — perhaps none more so than customer service.
Read more
FOUR WAYS AI IMPROVES THE CUSTOMER EXPERIENCE IN RETAIL
Even in times where traditional brick and mortar shops are facing increasing competition from online shops, the real-world shopping experience is still relevant. Artificial intelligence (AI) is now being used to chart a customer experience journey that fits the demanding expectations of retail consumers.
Read more
THE TRUE VALUE OF CUSTOMER EXPERIENCE RESEARCH
The race to own customer experience is on! Customer experience research (CXR) is the process of collecting data regarding the experience customers have with a company. As straightforward as it may sound, CXR is a complex equation that goes as deep as the data will allow.
Read more
FOUR WAYS TO PREVENT COSTLY CUSTOMER CHURN
Bad customer service is costing businesses BILLIONS. $537 billion to be precise, according to Vision Critical. With today’s technology when a bad interaction is shared in an instant, businesses cannot afford a negative customer experience.
Read more
IMPROVING CUSTOMER EXPERIENCE IN THE AIRLINE INDUSTRY
Since the Wright brothers first flew Kitty Hawk in 1903, airplanes have come a long way. However, despite the many advantages of air travel, customer service is one of the few things airlines are rapidly tarnishing their reputation over. Read more
THE POWER OF CUSTOMER EXPERIENCE RESEARCH (CXR)
If you think ‘CXR’ is a buzzword or marketing trend, think again.
Read more
HOW TO CREATE A GREAT CUSTOMER EXPERIENCE STRATEGY
Ever wondered what you can do to improve your customers’ experience with your brand? Now is the time to create a customer experience (CX) strategy.
Read more
FOCUS ON DIVERSITY
THE DIGITAL TRANSFORMATION IN LUXURY HOSPITALITY
In the hospitality space, customer experience is everything. And in 2019 the increasing standard of living, high disposable income and a hunger for perfection has given the luxury hotel industry a list of high expectations to be met.