‘Even in the midst of a global pandemic, there is one thing that’s for sure: people still want to be treated well. This concept is at the core of customer experience — the simple idea of people wanting to feel seen, known, and appreciated by the companies they’re buying from.’ BARE shares an article by Daniel Newman for Forbes on how ‘CX will be the key brand differentiator by the end of 2020 – even more than price or product quality.’
‘Customers who once wandered the aisles of stores now place orders online. Employees keep their distance from customers instead of greeting them personally.’ BARE shares an article by Blake Morgan for Forbes about how retailers are adapting with curbside pickup in order to serve customers and keep their businesses afloat.
‘As eCommerce’s share of overall retail sales shot past an estimated 25% (up from 17% in 2019), the consumer packaged goods (CPG) industry has rushed to adapt to a rapidly changing business model. ‘ BARE shares an article by Kiri Masters for Forbes discussing the rise eCommerce among grocery shoppers.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/assortment-of-fresh-vegetables-and-fruits-put-in-plastic-4033160-1030x687-1.jpg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-06-18 16:04:392020-06-16 16:12:19THE GROCERY INDUSTRY SPEAKS: ECOMMERCE IS HERE TO STAY
‘Every consumer has their go-to brands—the companies they will do business with again and again because of a trusted track record, great product and strong service. Every company wants to be a go-to brand, only about one-third of them reach that status.’ BARE shares an article by Blake Morgan for Forbes on the connection and progress for customers of the future.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/woman-shopping-online-at-home.jpg5741030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-06-15 08:02:222020-06-11 15:06:00THE CUSTOMER OF THE FUTURE WANTS CONNECTION AND PROGRESS
‘Many travel habits will morph as tourism slowly returns. But across all the trends experts point to, the one constant is the “p” word: Privacy. Have we all become semi-recluses through quarantine?’ BARE shares an article by Tamara Thiessen for Forbes about the upcoming changes for hotel stays and luxury travel.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/woman-in-villa.jpg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-06-11 14:01:412020-06-11 14:01:41HOTELS, TRAVEL: HOW PRIVACY WILL BE THE NEW LUXURY THIS SUMMER
‘Can you still deliver a great customer experience from six feet away? That’s the challenge for companies in our global pandemic world. Social distancing guidelines have changed how people interact with each other and with brands.’ BARE shares an article by Blake Morgan for Forbes with creative customer experience ideas for social distancing.
For the past few weeks, we have all experienced a huge shift in shopping behaviors to digital adoption and online experiences. As retailers, restaurants, and other on-site businesses begin to reopen, there will be another shift in consumer behaviors… And it’s not going to be the same as before.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/06/Reopening-What-to-CXpect-FINAL-1030x579-1.png5791030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-06-02 15:37:052020-06-02 15:39:43REOPENING: WHAT TO CXPECT [REPLAY]
‘Some clients firmly believe that passively collected data are a better way to reveal true, actionable insights about consumers’ behaviour… we’ve been cautioning against the sole reliance on passive data, because we continue to prove that direct interaction with a respondent is still valuable in unlocking the why behind their behaviour, IF you do it right.’ BARE shares an article by Mary Mathes for Quirk’s on the importance of purposeful data collection.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/05/Pitfalls-of-Relying-on-Passively-Collected-Data.jpeg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-05-25 08:05:552020-05-19 12:19:42PITFALLS OF RELYING ON PASSIVELY COLLECTED DATA
‘Following the outbreak of COVID-19, the foodservice industry has rapidly refocused its efforts to bolster delivery and pick-up orders. As the customer relationship moves online and at their doorstep, safety measures must be put into place for both delivery teams and consumers.’ BARE shares an article by Christine Schindler for Fast Casual on simple solutions that protect delivery employees and customers.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/05/WFH-call-center.jpeg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-05-19 11:59:462020-05-19 11:59:46SUPPORTING CUSTOMER SERVICE TEAMS THROUGH THE CORONAVIRUS CRISES
4 ACTIONABLE CUSTOMER EXPERIENCE STATISTICS FOR 2020
‘Even in the midst of a global pandemic, there is one thing that’s for sure: people still want to be treated well. This concept is at the core of customer experience — the simple idea of people wanting to feel seen, known, and appreciated by the companies they’re buying from.’ BARE shares an article by Daniel Newman for Forbes on how ‘CX will be the key brand differentiator by the end of 2020 – even more than price or product quality.’
Read more
WAYS TO WIN WITH CURBSIDE CUSTOMER EXPERIENCE
‘Customers who once wandered the aisles of stores now place orders online. Employees keep their distance from customers instead of greeting them personally.’ BARE shares an article by Blake Morgan for Forbes about how retailers are adapting with curbside pickup in order to serve customers and keep their businesses afloat.
Read more
THE GROCERY INDUSTRY SPEAKS: ECOMMERCE IS HERE TO STAY
‘As eCommerce’s share of overall retail sales shot past an estimated 25% (up from 17% in 2019), the consumer packaged goods (CPG) industry has rushed to adapt to a rapidly changing business model. ‘ BARE shares an article by Kiri Masters for Forbes discussing the rise eCommerce among grocery shoppers.
Read more
THE CUSTOMER OF THE FUTURE WANTS CONNECTION AND PROGRESS
‘Every consumer has their go-to brands—the companies they will do business with again and again because of a trusted track record, great product and strong service. Every company wants to be a go-to brand, only about one-third of them reach that status.’ BARE shares an article by Blake Morgan for Forbes on the connection and progress for customers of the future.
Read more
HOTELS, TRAVEL: HOW PRIVACY WILL BE THE NEW LUXURY THIS SUMMER
‘Many travel habits will morph as tourism slowly returns. But across all the trends experts point to, the one constant is the “p” word: Privacy. Have we all become semi-recluses through quarantine?’ BARE shares an article by Tamara Thiessen for Forbes about the upcoming changes for hotel stays and luxury travel.
Read more
CREATIVE CUSTOMER EXPERIENCE IDEAS FOR SOCIAL DISTANCING
‘Can you still deliver a great customer experience from six feet away? That’s the challenge for companies in our global pandemic world. Social distancing guidelines have changed how people interact with each other and with brands.’ BARE shares an article by Blake Morgan for Forbes with creative customer experience ideas for social distancing.
Read more
REOPENING: WHAT TO CXPECT [REPLAY]
For the past few weeks, we have all experienced a huge shift in shopping behaviors to digital adoption and online experiences. As retailers, restaurants, and other on-site businesses begin to reopen, there will be another shift in consumer behaviors… And it’s not going to be the same as before.
Read more
PITFALLS OF RELYING ON PASSIVELY COLLECTED DATA
‘Some clients firmly believe that passively collected data are a better way to reveal true, actionable insights about consumers’ behaviour… we’ve been cautioning against the sole reliance on passive data, because we continue to prove that direct interaction with a respondent is still valuable in unlocking the why behind their behaviour, IF you do it right.’ BARE shares an article by Mary Mathes for Quirk’s on the importance of purposeful data collection.
Read more
SIMPLE SOLUTIONS TO PROTECT DELIVERY EMPLOYEES AND CUSTOMERS
‘Following the outbreak of COVID-19, the foodservice industry has rapidly refocused its efforts to bolster delivery and pick-up orders. As the customer relationship moves online and at their doorstep, safety measures must be put into place for both delivery teams and consumers.’ BARE shares an article by Christine Schindler for Fast Casual on simple solutions that protect delivery employees and customers.
Read more
SUPPORTING CUSTOMER SERVICE TEAMS THROUGH THE CORONAVIRUS CRISES
‘Most managers are struggling to navigate the impact Covid-19 is having on their organizations, but how the pandemic is affecting different parts of the enterprise varies dramatically from one department to the next.‘ BARE shares an article by Matthew Dixon, Ted McKenna, and Gerardo de la O for Harvard Business Review on how to support your customer service team, and subsequently your customers, through the coronavirus crises.
Read more