WHAT DOES GETTING BACK TO TRAVEL FEEL LIKE?
CUSTOMER EXPERIENCE WILL DETERMINE THE SUCCESS OF YOUR COMPANY
HOW TO USE TECH TO REVAMP THE CUSTOMER SERVICE EXPERIENCE
CX-FACTOR, PART II: UNCOVER THE WHY THROUGH EMPATHY MAPPING WITH VOC AND ONLINE REPUTATION [REPLAY]
B2B WAKES UP TO THE BENEFITS OF CUSTOMER EXPERIENCE
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WHAT DOES GETTING BACK TO TRAVEL FEEL LIKE?
What does getting back to travel feel like? I spent some time with fellow BARE International colleagues and CX experts, Michele Jowdy, Director of Business Development, Melanie Cihak, Director of Client Services, Alicia Myers, VP of Operations to hear their personal impressions of recent travel experiences. Keep reading for key conversation insights with some sage considerations.
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CUSTOMER EXPERIENCE WILL DETERMINE THE SUCCESS OF YOUR COMPANY
‘It’s no secret that successful companies are the ones with satisfied customers. But while many executives claim to understand the importance of customer experience (CX), it often falls by the wayside as resources are channeled into product development.’ BARE shares an article by Aimee Tariq for Entrepreneur with the importance of CX.
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HOW TO USE TECH TO REVAMP THE CUSTOMER SERVICE EXPERIENCE
‘Technology has made it possible for even small businesses to leverage innovation to improve their customer service and outpace competitors by building customer loyalty.’ BARE shares an article by Pritom Das for Entrepreneur with the relationship between technology and customer service.
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CX-FACTOR, PART II: UNCOVER THE WHY THROUGH EMPATHY MAPPING WITH VOC AND ONLINE REPUTATION [REPLAY]
On this webinar, we share:
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B2B WAKES UP TO THE BENEFITS OF CUSTOMER EXPERIENCE
‘B2B companies are starting to see the value of investing in customer experience and the advantage it can give them over the competition.’ BARE shares an article by Blake Morgan for Forbes about the new focus on customer experience in the B2B world.
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CHAINS MAKE BIG INVESTMENTS IN THEIR LOYALTY PROGRAMS
‘Starbucks, Taco Bell, Wendy’s and several others have been upgrading or introducing their programs as they hope to build traffic coming out of the pandemic.’ BARE shares an article by Jonathan Maze for Restaurant Business with new and upgraded loyalty programs.
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REALITY OF THE EMERGENCY ROAD TRIP: SAFETY INSIGHTS FROM AN UNPLANNED HOTEL STAY
What are some thoughts you may have if you had to stay at a hotel during COVID? Is your room thoroughly cleaned? Are employees taking the proper precautions? Linda, our Global Director of Client Services, shares her discoveries during an unexpected hotel stay.
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WHY YOU MARKET TO PEOPLE AND NOT YOUR CUSTOMER DATABASE
“They obviously didn’t know who they emailed.” We’ve all had this reaction to a spam email that’s missed the mark. Sometimes it’s funny, but it’s mostly annoying. It’s wasting your time because you have no intention of taking action after reading it, but depending on how good the spammer was, you have to read it […]
HERE ARE THE NEW RULES FOR HOTEL AND VACATION RENTAL STAYS AFTER THE PANDEMIC
‘Hotels and vacation rentals may seem the same since the start of the COVID-19 pandemic. They aren’t. New cleaning procedures and guest restrictions are in effect. But what are the new rules for hotels and vacation rental stays after the pandemic?’ BARE shares an article by Christoper Elliott for Forbes with new guidelines in the hospitality industry.
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USING GAMIFICATION TO BOOST CUSTOMER EXPERIENCE
Gamification, the practice of providing rewards to drive people to undertake particular actions, can improve customer experiences (CX) whether the strategy is used on the customer or on the employee side, according to experts familiar with gamification strategies. BARE shares an article of CMS.
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