‘After a year of nearly everything in life being upended, there may be a light at the end of the tunnel. Covid numbers are trending down across much of the United States as vaccinations increase and many places start to re-open. But as Covid potentially nears its end, consumers and companies are faced with a new question: Now what for customer experience?’ BARE shares an article by Blake Morgan for Forbes with post-Covid customer experience.

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BARE International honored for the MSPA Americas annual Shoppers’ Choice Awards for 2021.

The 2021 winning companies of the Shopper’s Choice Awards include BARE International [for the fifth consecutive year].

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The working world as we know it has changed drastically since the rise of COVID-19. Many employees were forced to abandon their office space to work in a space of their own. For some, the switch was mandatory, while for others it was more of a safety precaution due to health concerns. Now that more people are getting vaccinated, more seem to be returning to their office. However, for every person that is heading back to the office, there are still some that seem to be happy working from home.

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‘If you work in or are connected to the credit industry —whether as a lender, a retailer, or even a B-to-B manufacturer that offers financing to encourage sales—it’s a good time to survey the credit landscape.’ BARE shares an article by Susan Doktor and Jason Steele for Money.com on what credit card issuers need to know.

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BARE shares an article by Trinity Owen for DollarSprout on mystery shopping.

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BARE International recently completed a survey that proves face-to-face service is still vital for vehicle or clothing purchaesThe surprise results, however, was within the financial sector, which went through a strong digital transformation. 

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According to a Walker study, customer experience will overtake price and product as the key brand differentiator by the end of 2020. This year purchasers are empowered like never before: customers demand relevant personalized experiences, and companies must be accurate, dependable, and provide the service they guaranteed. Before approving any investment, organizations want to see a clear forecast of the ROI for a solid CX program. It is important to choose the business metrics that are best suited to a particular industry and business.  Read more

Think fast! 70% of your customers say phone page load speed impacts buying decisions. Read more

The customer experience (CX) is at the core value in the real estate industry. Buyers, sellers, tenants, investors and real estate professionals base their buying behavior and brand loyalty on the level of service and engagement they receive. Read more

Meet Global Vice-President Jason Bare and Director of Business Development Michele Jowdy at ShopperFest!

MSPA Americas, the trade association representing the customer experience (CX), measurement, and merchandising industries, has announced the return of its annual independent contractor conference, ShopperFest, to be held June 25 – 27, at the Sheraton North Houston at George Bush Intercontinental Airport.

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