‘Disengaged employees cost US organizations an estimated $450 to $550 billion a year, according to Gallup’s State of the American Workplace Survey. Many organizations try to improve employee engagement by throwing money at the problem — offering free food, free beer and other perks to improve employee satisfaction scores. But employee engagement is not about pool tables at the office or ice cream breaks in the afternoon — and it’s not just an HR issue.’ Here, BARE shares an article by Melissa Henley for CMS Wire on how to solve employee experience problems with customer experience skills.
According to a Walker study, customer experience will overtake price and product as the key brand differentiator by the end of 2020. This year purchasers are empowered like never before: customers demand relevant personalized experiences, and companies must be accurate, dependable, and provide the service they guaranteed. Before approving any investment, organizations want to see a clear forecast of the ROI for a solid CX program. It is important to choose the business metrics that are best suited to a particular industry and business.Read more
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/10/Blog-Header_ROI-scaled.jpeg14162560Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-10-06 12:56:352020-10-06 12:56:35CX WEEK: THE ROI OF IMPROVING THE CUSTOMER EXPERIENCE
‘The global pandemic that the world is dealing with right now has further shone a spotlight on CX, particularly on the importance of a quality digital experience. It should come as no surprise that in CX Networks’ survey, digital transformation and digital customer experience ranked high in responses from CX practitioners, solution providers and industry commenters when asked about top trends.’ Here, BARE shares the latest need-to-know stats on consumer behaviors and customer expectations.Read more
‘Over the last few months, there has been much talk about how an organization’s ability to deliver great service and experience to their customers is dependent on their ability to be empathetic towards their customers.’ BARE shares an article by Adrian Swinscoe for Forbes on empathy between brands and their customers.
‘As Q4 approaches, retailers and consumers alike are settling into new realities and habits while adjusting strategies and plans to accommodate them. Everything about 2020 looks different than years past, including the holidays, from travel and shopping to traditions and gifting.’ BARE shares an article for RetailMeNot with holiday predictions for Q4.
On this webinar, we share how to: Discover the ‘baseline’ for your typical customer habits and expectations using resources you already have! Assess the impact of Brand and Interaction experience on likelihood to recommend using ‘Best in Class’ brand insights using ‘CCX’ or ‘Competitive Customer Experience’ research. Incorporate insights with current guest expectations to provide […]
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/09/Copy-of-CX-Factor-Headers-3-1210x423-1.png4231210Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-09-21 12:16:162020-09-21 12:36:34CX-FACTOR, PART III: USING INSIGHTS TO COMPETE WITH BEST IN CLASS BRANDS AND CREATING MEMORABLE EXPERIENCES
What does getting back to travel feel like? I spent some time with fellow BARE International colleagues and CX experts, Michele Jowdy, Director of Business Development, Melanie Cihak, Director of Client Services, Alicia Myers, VP of Operations to hear their personal impressions of recent travel experiences. Keep reading for key conversation insights with some sage considerations.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/09/traveler-wearing-mask.jpg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-09-17 15:59:152020-09-17 15:59:15WHAT DOES GETTING BACK TO TRAVEL FEEL LIKE?
‘It’s no secret that successful companies are the ones with satisfied customers. But while many executives claim to understand the importance of customer experience (CX), it often falls by the wayside as resources are channeled into product development.’ BARE shares an article by Aimee Tariq for Entrepreneur with the importance of CX.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/09/Family-watching-movie.jpg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-09-07 16:22:432020-09-08 15:05:27CUSTOMER EXPERIENCE WILL DETERMINE THE SUCCESS OF YOUR COMPANY
‘Technology has made it possible for even small businesses to leverage innovation to improve their customer service and outpace competitors by building customer loyalty.’ BARE shares an article by Pritom Das for Entrepreneur with the relationship between technology and customer service.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/09/chatbot-live-chat.png5801030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-09-04 16:07:192020-09-04 16:07:19HOW TO USE TECH TO REVAMP THE CUSTOMER SERVICE EXPERIENCE