‘Grocery stores have long been a staple of the global economy. But it wasn’t until the Covid-19 pandemic that most people realized just how vital they are.’ BARE shares an article by Blake Morgan for Forbes with changes to grocery shopping experiences.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/12/pexels-torsten-dettlaff-70912-1030x644-1.jpg6441030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-12-10 17:22:542020-12-10 18:45:37THE USED CAR BOOM IS ONE OF THE HOTTEST COVID-19 MARKETS FOR CONSUMERS
‘B2B companies are starting to see the value of investing in customer experience and the advantage it can give them over the competition.’ BARE shares an article by Blake Morgan for Forbes about the new focus on customer experience in the B2B world.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/08/two-men-talking-on-focus-photography-2182977-1030x687-1.jpg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-12-08 17:19:402020-12-08 17:19:40B2B WAKES UP TO THE BENEFITS OF CUSTOMER EXPERIENCE
‘When a customer no longer has to enter the store, the retailer has lost every touchpoint that exists within the store environment.‘ BARE shares an article by Sandy Smith for NRF on BOPIS (buy online, pick up in store) and curbside customer experience.
‘E-commerce shopping has steadily grown, even accelerated due to Coronavirus, expected to reach $4.2 billion globally in 2020 (Statista) and be more than 16% of global retail sales. Nearly every category and vertical has been impacted, including books, video, electronics, and of course household goods. We can expect this holiday season to be even bigger.’ BARE shares an article by Mat Zucker for Forbes with shopper behavior and marketing.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/11/Untitled-design-8-1030x580-1.png5801030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-11-26 14:57:292020-11-26 14:57:29E-COMMERCE MARKETING: PREPARING FOR THE NEW WAVE OF CUSTOMERS
‘With a shift to online shopping and longer sales periods, Black Friday 2020 will look drastically different than it has in the past. But those aren’t the only changes—the items customers will be buying will also be different, reflecting the unusual year that is 2020.’ BARE shares an article by Blake Morgan for Forbes with 10 items customers will be buying on Black Friday this year.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/11/pexels-andrea-piacquadio-853151-1030x687-1.jpg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-11-20 11:23:082020-11-20 11:23:0810 THINGS CUSTOMERS WILL BE BUYING ON BLACK FRIDAY 2020
‘The COVID pandemic has had a devastating impact on high street retail, with in-store footfall continuing on a downward spiral in markets all over the world, and retailers forced to accelerate their move into e-commerce.’ BARE shares an article by Alison Coleman for Forbes on bridging the gap between in-store CX and mass migration to online sales.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/11/retail-shopping.jpg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-11-16 12:48:382020-11-16 12:48:38HOW RETAILERS ARE USING TECH TO TAKE THEIR IN-STORE CUSTOMER EXPERIENCE ONLINE
‘Many organizations today consider customer experience to be key in differentiating them from competitors. This is vital, as most businesses are now operating more-so online than in person because of the pandemic. The online world brings with it increased competition, particularly from digital natives. While most businesses can’t compete with digital natives from a technology perspective, they should be looking to other ways they can provide value to customers that will secure their loyalty.’ BARE shares an article by Neil Hammerton for ITProPortal with key differences between customer service and customer experience.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/11/gabriel-gonzalez-LCqbUcMUO0c-unsplash-1030x579-1.jpg5791030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-11-05 13:42:302020-11-05 13:42:30WHY BUSINESSES NEED TO UNDERSTAND THE DIFFERENCE BETWEEN CUSTOMER SERVICE AND CUSTOMER EXPERIENCE
Although customer experience has been coined as a key facet of a company’s brand perception, and in turn, the quality of its products, the term is not one we see often in industry.’ BARE shares an article by Lindsay Gilder for Thomas with customer experience tips for industrial businesses.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/11/pexels-chevanon-photography-1108101-1030x686-1.jpg6861030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-11-02 16:54:302020-11-02 16:54:304 STEPS TO BRINGING CUSTOMER EXPERIENCE BACK INTO INDUSTRIAL B2B SALES
‘Years ago, I sat in on a sales presentation. The salesperson shared three options a client might expect when doing business with his company. The options were high quality, quick service and low price. He told the customer, “You get to choose two of the three.”‘ BARE shares an article by Shep Hyken for Forbes on consumer demand trends.
https://www.bareinternational.eu/wp-content/uploads/sites/6/2020/10/Woman-shopping.jpg6871030Julianna Nagyhttps://www.bareinternational.eu/wp-content/uploads/2017/03/mystery-shopping.pngJulianna Nagy2020-10-26 15:17:242020-10-26 15:17:24CUSTOMERS ARE CALLING THE SHOTS