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2022 BRAND CUSTOMER EXPERIENCE TRENDS

Business success

The new key to business success is levelling up our customer experience. Read our analysis and get insights across industries into the key components of customer experience trends.

Due to the long-term income of the pandemic, most companies had to come up with a brand-new strategy, how to come out from the dark and build up their business after such a hard period. Brands have concluded that focusing on levelling up their customer experience with different tools and unique mindsets will lead them to their dream business goal.

For long-term profits from a pandemic, most companies had to come up with a whole new strategy on how to get out of the dark and build a business after such a difficult time. The brand has come to the conclusion that focusing on improving the customer experience with a variety of tools and unique thinking will lead to your business success.  

Covid-19 has a major impact on every aspect of life, and it is unfortunately not different in business life either. Most companies had to face several difficulties during these two years and prepare a business plan for how to get over this hard time. Turned out that improving their customer experience strategy will give them the key to business success. Companies can be outstanding in the market if they give high priority to responding faster to their customers than their competitors do.  

 The fastest way to the customer’s heart is by showing real business values in marketing communication and being more sustainable and emphatic through every action. Besides showing interest in showing more diversity, equality, and social responsibility in communication and actions, companies need to level up their business procedures as well. Therefore, they can rely on brand new opportunities that these last two years created. 

E-commerce blasts and evolves thanks to WhatsApp

WhatsApp created a tool that’s able to connect the brands with their customers before they make a purchase. Through this opportunity, customers can have immediate help and information about the chosen product and also the availability and other recommendation if the actual product is out of stock.  

Instant gratifications are the new upgraded versions of customer experience

 Reacting time plays a huge role in successful sales and communication between brands and customers. Studies showed that customers seek answers within 5 minutes to rate the conversation and the process with 5 stars. Therefore, even small businesses had to level up their communication tools and habits and reply proactively as soon as possible. This improvement can bring even small businesses closer to their yearly business success by generating more sales with the immediate reply option. 

Sustainability gives extra positive points to businesses

Customers are not impressed anymore by green companies. If they want to earn their attention and loyalty, they must show extra effort in their everyday actions and communicate social responsibility and diversity on most channels. Retailers like Amazon and Sephora allow customers to sort products that are eco-friendly or made with clean materials, making it easier to support responsible brands and also promoting the importance of being eco-friendly and responsible.  

Bots helping out businesses with basic responsibilities

Some industries had difficulty finding employees after they could reopen their businesses. Therefore, they had to find a fast and effective solution and hire AI-powered robot employees to keep up with customers’ needs. A great example is McDonald’s which teamed up with IBM and implemented a voice-driven system in their drive-throughs. With this solution, they could speed up the ordering process and get better customer rates online.  

Offering personalized products improves brand loyalty

Getting valuable data from our customers helps to improve every aspect of the business. With the right information, companies can create customized content to target their audience on the highest level. These kinds of content make customers more engaged with the brand and generate more actions in the sales funnel. But we must take into consideration the fact that the best-personalized messages are the ones that we don’t realize how tailor-made they are. 


In conclusion, if we give high priority to customer experience in every aspect then our business might be much more outstanding in the market than our competitors. Companies must find the balance between giving accurate and detailed answers to their customers and improving their reaction time. Moreover, showing real effort in business actions towards social and economic responsibility will bring huge business success within a shorter time than we think. Last but not least, customized content can win our customers’ hearts and make them more engaged with our brand. 

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