Omni-channel. Multichannel. Cross channel. What is the difference and which is more effective at engaging and delighting your customers? Here, BARE International shares an article by for Forbes on What Does Real Omnichannel Service Look Like?
At BARE International, we’re always on the look out for great mystery evaluators. But what does it really involve and what do you need to be an exceptional secret shopper?
Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.
Harvard Business Review found that companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience.
Bare International founders share their incredible journey and secrets to their success in a 4-part series Interview.
As a President and Co-Founder Mike Bare said the business in our last interview, ”We’re only as good as our people”, meaning the contribution from the work our evaluators (perhaps such as your) means more than just a Read more
About a year and a half ago Villő Horvath joined EU Office as the head of one of our departments, and very recently she also took over a similar role within another department. It was time we had a little chat with her, not only about Read more