Tag Archive for: mystery shooping

‘Can you still deliver a great customer experience from six feet away? That’s the challenge for companies in our global pandemic world. Social distancing guidelines have changed how people interact with each other and with brands.’ BARE shares an article by Blake Morgan for Forbes with creative customer experience ideas for social distancing.

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A short summary of a guy, who met Mystery Shopping, and was instantly dropped into the deepest waters with Switzerland as a Resource Manager.

The first encounter

During my interview in February 2015 at Bare International I was faced with the question, which country I thought was easy to schedule. Based on my previous experiences, I mentioned Switzerland, Austria and Germany. I had worked with people from these countries, and we always got on very well, so I thought it could not be really hard.

The nice lady, who was present (to be my boss for my first 6 months at Bare International), immediately told me, that Switzerland was anything but easy. But then she also told me that if I thought I could manage, she’d like to see it. Not very surprisingly, I ended up scheduling Switzerland two months later.

First steps as a Resource Manager

After the initial shock of starting at a new workplace, the first trainings and the takeover from my colleague, I ended up with a complicated project and a high number of visits to perform. And that was the time when I learned to trust and rely on my Evaluators – it was a really hard time, but it was worth the experience.

I received loads of help from my fantastic colleagues regarding the language problems – French is not my strongest side – and also in finding new people to work with us. Without them, my first few months would have been much harder.

I also had the privilege to organize and participate in a meeting with our Evaluators in Geneva. Although it was organized under strict deadlines, everyone enjoyed it nevertheless. Meeting the people who work for us helped me a lot – they know me now personally. We are more to each other, than a mere email address.

The current situation

I am very happy that I can work with all the Evaluators from Switzerland and with this post I just wanted to say a big thank you to all of them, who are helping me to do my job as best as I can. It is a pleasure to work with you all. Let’s continue this in the future as well!

Speaking about mystery shopping, BARE International is my first experience in this field, and I thought I’d try it myself – thanks to the scheduler for Hungary, I now have my first visits behind me. I can now tell my Evaluators not to be afraid of the visits or our system – both can be mastered. However, if something comes up, I’m always there to help.



Author: ÁkosÁkos_blogger_pic_edited

Ákos is a full-time employee of Bare International.
He works as a scheduler for Switzerland and is a member in the Social media team. He likes travelling, cars, and craft beers. He has a diploma in German Literature and a Master’s Degree in International Relations. Besides English and German, he is trying to master French and speaks Norwegian reasonably well.


Interested in becoming an Evaluator with BARE International?

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Want to be a guest blogger for BARE’s Mystery Evaluator’s Community?

Apply to: akocsis@bareinternational.com