CX-FACTOR, PART II: UNCOVER THE WHY THROUGH EMPATHY MAPPING WITH VOC AND ONLINE REPUTATION [REPLAY]
On this webinar, we share:
- Discovering the WHY through empathy mapping, including a bonus FREE template available here [click]!
- Defining buyer personas in an ever-shifting economy.
- Uncovering knowledge through the effective use voice of customer and online reputation insights.
Click here for Part 1: NPS & Uncovering the WHY Behind Consumer Behavior!
