Companies organized along traditional functional lines tend to be slow to change and inflexible, unable to respond to customer demand. But how innovative companies are built? BARE shares an article by Brad Murphy for Forbes on The New Manager: How Organizations Can Thrive In The Experience Economy.
CX Day is October 2nd!
How are you celebrating Customer Experience Day? Enter our sweepstakes and you could win $100!
Omni-channel. Multichannel. Cross channel. What is the difference and which is more effective at engaging and delighting your customers? Here, BARE International shares an article by for Forbes on What Does Real Omnichannel Service Look Like?
At BARE International, we’re always on the look out for great mystery evaluators. But what does it really involve and what do you need to be an exceptional secret shopper?
Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.
Harvard Business Review found that companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience.
