‘The crisis followed by the pandemic has caused a huge change in consumer behaviour. Consumers don’t react in the same way we could see in the past; therefore, we have to redesign the relationship and put it on a new footing, which should make customer experience a high priority. A company can maintain its position in the market situation if they consider this period as an opportunity, being able to develop new strategies and address customers in a new way and tone. BARE shares an article by Judit Radnai-Tóth, founder of Talentbrand, co-founder of the ExperienceCon virtual conference.
‘Disengaged employees cost US organizations an estimated $450 to $550 billion a year, according to Gallup’s State of the American Workplace Survey. Many organizations try to improve employee engagement by throwing money at the problem — offering free food, free beer and other perks to improve employee satisfaction scores. But employee engagement is not about pool tables at the office or ice cream breaks in the afternoon — and it’s not just an HR issue.’ Here, BARE shares an article by Melissa Henley for CMS Wire on how to solve employee experience problems with customer experience skills.