In 2025, the smarter question in CX is not whether AI will play a role; it is how humans and AI should interlock to drive business outcomes. The organizations succeeding today treat them not as opponents, but as partners.
Tag Archive for: customer insights
Delivering consistent, high-quality service across locations is a challenge.
You may have reports, audits or customer surveys – but is that enough to truly understand what’s happening?
For the past few weeks, we have all experienced a huge shift in shopping behaviors to digital adoption and online experiences. As retailers, restaurants, and other on-site businesses begin to reopen, there will be another shift in consumer behaviors… And it’s not going to be the same as before.