Tag Archive for: Customer Experience

A few years ago I was surfing on the internet when I saw the ad: „Get paid for shopping.”
Hahaha! Could it sound more like a scam? I am not falling for this. Or am I?

It somehow still made me thinking… Well, I heard about this guy who does mystery shopping and he never complained. Checking out the company’s website won’t hurt. I started exploring the page…
I saw logos of prestigious clients, I even discovered some brands I liked. I remembered, last time I went to that shop, the salesperson was really rude and I had the feeling I was ruining her life by asking for a smaller size of that shirt. How funny it would be to go to that very same shop and leave feedback about her. I will register. Read more

The customer experience (CX) is at the core value in the real estate industry. Buyers, sellers, tenants, investors and real estate professionals base their buying behaviour and brand loyalty on the level of service and engagement they receive. Read more

The luxury hotel space has competition but players are stepping up to the plate to keep up with rapidly evolving consumer demands. Read more

BMW Experience Apple

Did you ever walk into a shop with a genuine curiosity about a new product, just to be driven out by the hard sell of an over enthusiastic sales person? Well, if u don’t like this way, the BMW experience in the Apple way is for you!

Was it in a car dealership? If so, you’re not the only one, as the pressure to meet monthly sales targets results in an uncomfortable experience for many customers.

That being said, it almost certainly wasn’t in an Apple shop, where their Geniuses help and support you, not push you.

BMW is one of the car companies that has learned from this and is now applying their own take on the Genius programme. They are putting tech savvy staff in the dealership to give the customer the information they need to be able to make their own decisions. Allowing the customer to feel they have 100% of the information required to commit to that great new product.

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The automotive industry is going through a transformation, bringing customer satisfaction to the fore from the first point of contact.

At Bare International, we are ensuring that transformation meets the needs of the demanding customer like you. We make sure the car brands get the information they need to make the transformation happen.

Key for the research is our Evaluators.

As an Evaluator you go out and give us feedback on how the car dealers are handling the customer experience. Act as a potential customer who is interested in buying a new car. You evaluate the service and have fun doing your test drives.

  • Flexible days and times to choose from.
  • You can visit multiple dealers.
  • All missions are paid.

You need to have a driver’s license and be between 21-65 years of age.

Once you’ve registered we’ll help you schedule your visits.

 

 

Check locations and payment

Evaluator Mystery Shopping at Bare International

 

Bare International Automotive Industry

cascoProducts are no longer what they once were. Co-branding isn’t the newest hit in town; but nowadays it appears to be all around.

The concept of co-branding hit the roof in the autumn of 2004 when Karl Lagerfeld designed a  one-off collection for H&M and made his exclusive designs available for the crowd. Soon thereafter, many other collaborations followed within the fashion industry such as Stella McCartney for Adidas or Katie Grand for Hogan.

This new way of collaborating across brands entered a whole new level when we started to see trans-market conjunctions. Fashion brands got influenced by other industries such as sports, food and drinks or entertainment.

We saw David Beckham rolling out his underwear with H&M while Karl Lagerfeld jumped into the soda industry with Coca Cola. In the more  premium bubbles industry we saw Swarovski shining together with Möet & Chandon while Pucci mingled with Veuve Cliquot.

In the mobile manufacturing industry, Dolce & Gabbana took a stand with Motorola and Versace for Nokia.

How about the automotive industry? Karl Lagerfeld kicked off a new mainstream collaboration across fashion brands in 2004. But if we take a look back to the 20th century,  already in the 1970s, Gucci partnered up with defunct automaker AMC (American Motors Corporation). Armani designed a CLK limited edition for Mercedes-Benz in 2003. And Porsche partnered up with Adidas creating both a shoes and clothing line for the brand while Ferrari focused on sneakers for PUMA. Martini pimped a Porsche 918 racing car and Fendi composed the GranCabrio for Maserati.

What is the tactical objective behind these collaborations, and what implication do they have for the individual brands? Co-branding indicates the departure of brands from the core single-brand strategy. Maybe not always for a pure commercial gain but rather for the sake of branding, product placement and reputation management. However, always and perpetually driven by one single force: the customers’ hunger for uniqueness.

What to watch out for? Improvident co-branding might generate adverse effects on brand image and brand loyalty. Therefore, co-branders better think strategically, with a win-win situation for both parties in mind and never neglect reputation management. These kind of partnerships better be controlled by limited editioning, clear synchronism between the brands and consistent communication. The targeted customers must understand the brands and the connection. If not, the brand equity might not have the increase expected.

So, when to expect my new boxer shorts by… Lamborghini?


 

Gilles Devos

Guest author: Gilles Devos @gillesdevos 

Gilles is a passionate Epicurean,
with experience in hospitality, sales & marketing.

He likes to devour new trends and explore creative ventures which enables him to live up to his motto: “Don’t follow the trends, create them.”

 

 


We Are Cars is the community for a new generation of customer experience in the automotive industry. We Are Cars keep serving the latest news related to classic- and supercars, bringing awareness to car manufacturers’ transformation to a customer satisfaction and experience industry.

We Are Cars is Powered by BARE International, a global leader in customer experience with solid experience in the Automotive industry. Their customized Automotive services have proven track records of delivering performance, improving results for even the most savvy and demanding industry leaders.

BARE International offer paid missions for Evaluators who want to contribute to better customer experiences. Automotive Programmes include visits at dealerships and test-drive.  The Evaluator checks the service provided and gives feedback to BARE International.

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‘The global pandemic that the world is dealing with right now has further shone a spotlight on CX, particularly on the importance of a quality digital experience. It should come as no surprise that in CX Networks’ survey, digital transformation and digital customer experience ranked high in responses from CX practitioners, solution providers and industry commenters when asked about top trends.’ Here, BARE shares the latest need-to-know stats on consumer behaviours and customer expectations. Read more

‘Personalized content can now be delivered through whichever touch point the customer prefers.’ BARE shares an article by Dale Renner for Forbes on Transforming the Customer Experience: Personalization. Read more

CX Day is October 5th and we are looking for the #bestCXever!
How are you celebrating Customer Experience Day? Enter our sweepstakes and you could win €25!

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According to a Walker study, customer experience will overtake price and product as the key brand differentiator by the end of 2020. This year purchasers are empowered like never before: customers demand relevant personalized experiences, and companies must be accurate, dependable, and provide the service they guaranteed. Before approving any investment, organizations want to see a clear forecast of the ROI for a solid CX program. It is important to choose the business metrics that are best suited to a particular industry and business.  Read more

Think fast! 70% of your customers say phone page load speed impacts buying decisions. Read more