As new cases of COVID-19 continue to emerge daily, most organizations are shifting to remote working, leading to major communication gaps between individuals, teams – and most importantly – customers.
It is hard to navigate the unknown, but we hope that you and your family stay healthy, and we appreciate your support in keeping our global community safe during these unexpected times.
As the largest independent, global provider of customer journey research, mystery visits and evaluating services, our main goal remains to be available and provide the support you might need.
ADAPTING AND REJUVENATING
COVID-19 makes consumers change how they shop. It is time to re-think business and re-design methods of measuring success and ensuring quality, compliance and training for front-line workers.
Our European clients can now benefit from three FREE services:
1. SANITARY SELF AUDITS for ongoing business or re-opening plan
BARE’s mobile and PC based technology facilitates self-audits by your own personnel.
To help you with COVID-19, until the end of June 2020, we offer Sanitary Self-Audits (both technology and questionnaire design) FREE of charge.
The customizable electronic checklist lets you measure compliance both with standard and COVID related hygiene rules.
2. BARECOVERY: FREE AND 50% DISCOUNTED SET-UPS FOR DIGITAL MYSTERY VISITS
Check online ordering efficiency (optionally with home delivery or pick-ups and return), ease of live chat, customer service friendliness and knowledge. We evaluate the full spectrum of digital touch points, from apps to omnichannel customer journeys. Leverage our global evaluator network for multi-language website evaluations and mystery calls.
Digital program set-up fee is waived for existing clients and discounted by 50% for new clients until the end of June 2020.
For further assistance in supporting you and your customers during COVID-19, contact the customer experience research experts at BARE International here today.