Entries by Julianna Nagy

5 WAYS TO HUMANIZE THE DIGITAL CUSTOMER EXPERIENCE

The modern customer is often on the go, seeks instant support, and wants a seamless experience. While such demands may be met through advanced technologies, the human touch remains essential. Customers expect digital customer experiences (CX) by businesses not only integrated but also more advanced and secured. To avoid falling behind your competitors in the […]

3 WAYS TO ANALYZE THE CUSTOMER EXPERIENCE

It’s official, the customer experience is now more important to brands than mobile marketing, according to an Econsultancy report. With the promise of high returns on investment and happier customers, why wouldn’t your business want to pay closer attention to what their customers are saying?

ARE CUSTOMER SURVEYS EFFECTIVE?

Want to learn more about your customers’ needs and preferences? A customer survey can reveal countless ways to improve your business. But too often, businesses miss out on insights because they’re sending inadequate surveys.