CX Day is October 1st!
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‘CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. Join us!’ Read more

Health and wellness is a hot topic in hospitality right now. Because wellness innovation in hospitality is seemly just starting out, there’s so much more science, integration, and bold new ideas yet to surface. Read more

The hospitality industry focuses heavily on face-to-face communication. However, the digital revolution has now forever changed almost every aspect of our world — perhaps none more so than customer service.

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Even in times where traditional brick and mortar shops are facing increasing competition from online shops,  the real-world shopping experience is still relevant. Artificial intelligence (AI) is now being used to chart a customer experience journey that fits the demanding expectations of retail consumers. 

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