At BARE International, we’re always on the look out for great mystery evaluators. But what does it really involve and what do you need to be an exceptional secret shopper?

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Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.

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Harvard Business Review found that companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience.

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As we’ve previously shared in a BARE Fact“70% of buying experiences are based on how the customer feels they are being treated.”  (McKinsey). But do you really know how the customer rates their experience? Will they be one of the happy customers that tell nine people about their experience, or the unhappy customer that tells 16 (nearly two times more) people about their poor experience?

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Bare Interview – Part 4
Parlaying yesterday’s achievements into a thriving tomorrow.

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Part 3: Shaping the industry to align with evolving client needs.

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Part 2: Going global and the impact of 9/11.

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Bare International founders share their incredible journey and secrets to their success in a 4-part series Interview.

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As a President and Co-Founder Mike Bare said the business in our last interview, ”We’re only as good as our people”, meaning the contribution from the work our evaluators (perhaps such as your) means more than just a Read more

“The Only Thing That Is Constant Is Change”
                                                                   – Heraclitus

During spring everything is changing, the trees are dressed in green leaves and colourful blossoms. But as recent weather shows spring can be tricky with all its changes and even a snowstorm can happen during April. Read more